Return Policy for tingsuneed.com

Effective Date: 16 May 2025

Thank you for shopping with us! We want you to be completely satisfied with your purchase. If you’re not, our return policy is designed to make the process simple and hassle-free. Please read the details below:

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 1. Return Eligibility
– Time Frame: Returns must be initiated within 7 days of the delivery date.
– Condition: Items must be unused, unwashed, and in their original packaging with all tags attached.
– Non-Returnable Items:
– Personalized or customized products
– Final sale or clearance items
– Certain perishable goods (if applicable)

2. Return Process
– Step 1: Contact our Customer Service team at tingsuneed@gmail.com.
– Step 2: Provide your order number, reason for return, and any supporting photos if applicable.
– Step 3: Once approved, you will receive instructions on how to send the item back.
– Step 4: Pack the item securely in its original packaging. 

 3. Return Shipping
– Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong or defective item).

4. Refunds
– Refunds will be processed to your original payment method within 7-10 business days after we receive and inspect the returned item.
– If the return is approved, you will receive a full refund minus any applicable shipping costs.
– For items returned outside the 7-day window or not meeting our return criteria, we reserve the right to refuse the return or issue store credit instead.

5. Damaged or Defective Items
– If you receive a damaged or defective item, contact us immediately with photos of the issue.
– We will arrange a replacement or full refund at no extra cost.

6. Contact Us
– For any questions or assistance with returns, please contact our Customer Service team at:

Email: tingsuneed@gmail.com
Hours: Monday to Friday 9AM to 5PM